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Privacy Policy
Eco Nature Run respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and mobile application.
By accessing or using Eco Nature Run services, you agree to this Privacy Policy.
Information We Collect
We may collect the following information:
- Name
- Email address
- Phone number
- Payment information
- Running submission records
- Device information
- Location data (when permission is granted)
Location Information
Our mobile application may collect and access your device’s location data to support:
- Running activity tracking
- Event participation verification
- Route tracking
- Related app features
Location data may be collected:
- While the app is in use
- During running activity submissions
- To verify participation in events and challenges
We do not sell or share your location information for advertising purposes.
How We Use Your Information
Your information is used to:
- Process registrations and payments
- Verify running submissions and participation
- Send event updates, notifications, and e-certificates
- Improve website and mobile app services
- Provide customer support
- Maintain app functionality and security
Data Sharing
We do not sell your personal information.
Information may only be shared with trusted third-party services necessary for operating our services, including:
- Payment gateways
- Event administrators
- Delivery or mailing services
- Analytics and cloud service providers
These third parties are required to protect your information.
Cookies and Analytics
Our website and app may use cookies, analytics tools, and similar technologies to improve user experience and monitor service performance.
Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Retention periods may include:
- Running activity and participation records: retained for up to 2 years for event verification and reporting purposes
- Payment and transaction records: retained for up to 5 years where required for financial, tax, or legal obligations
- Analytics and technical logs: generally retained for up to 24 months
- Backup data: may remain in secure backup systems for up to 90 days before automatic deletion
When information is no longer required, we securely delete or anonymize it.
Data Deletion Requests
Users may request deletion of their personal information at any time.
Users may also disable location access through their device settings.
Deletion requests can be submitted by contacting:
Email: econaturerun@musleh.edu.my
Upon receiving a verified request:
- We will delete or anonymize your personal information within 30 days unless retention is required by law, fraud prevention, security, or legitimate business purposes.
- Some limited information may remain in temporary backup or archived systems for a limited period before permanent deletion.
Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.
However, no online platform or electronic storage system is completely secure.
Third-Party Services
Our app or website may use third-party services such as:
- Google Play Services
- Firebase Analytics
- Payment service providers
These services may collect information according to their own privacy policies.
Children’s Privacy
Our services may be used by participants under the age of 13 with the consent and supervision of a parent, school, or legal guardian.
We do not knowingly collect personal information from children without appropriate consent from a parent, school representative, or legal guardian.
If a parent, school, or guardian believes that a child has provided personal information without permission, they may contact us at econaturerun@musleh.edu.my to request correction or deletion of the information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date.
Contact Us
If you have any questions regarding this Privacy Policy or would like to request access, correction, or deletion of your personal information, please contact:
Eco Nature Run
Email: econaturerun@musleh.edu.my